Frequently Asked Questions
Answers to common questions.
How do I start a sourcing enquiry?
Share the product type, approximate quantity and destination through a published contact option. Existing customers can also contact support from their account.
Can I discuss air or sea shipping?
Yes. Share your product and parcel details so the team can discuss the available shipping options. Current charges and requirements are shown through the existing shipping and order process.
Where can I find current payment instructions?
Use the payment details shown in your current checkout or customer account. Submitting payment information does not mean the payment has been verified.
Where can I check the terms for my order?
Read the published shipping, payment, returns and terms pages. Contact support if you need clarification before ordering.